Privacy Policy

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What Data Do We Collect?

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Below is an overview of the data we may collect:

1. Non-identifiable and non-identifiable information that you provide during the registration process or that is collected through the use of our services (“non-personal data”). Non-personal data does not allow for the identification of the individual from whom it was collected. The non-personal data we collect consists mainly of technical and aggregated usage information.

2. Individually identifiable information, i.e., any information that can be used to identify you or that could be used to identify you with reasonable effort (“personal data”). The personal data we collect through our services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. If we combine personal data with non-personal data, we treat the combined data as personal data as long as it remains combined.

 

How Do We Collect Data?

Below are the primary methods we use to collect data:

1. We collect data when you use our services. When you visit our digital assets and use our services, we may collect, record, and store usage, session, and related information.

2. We collect data that you provide to us directly, for example, when you contact us via a communication channel (e.g., an email with a comment or feedback).

3. As described below, we may collect data from third-party sources.

4. We collect data that you provide to us when you log in to our services via a third party such as Facebook or Google.

 

Why Do We Collect This Data?

We may use your data for the following purposes:

• To facilitate the sale of products via the shop section;

• To develop, customize, and improve our services;

• To respond to your feedback, inquiries, and requests and to provide assistance;

• To analyze demand and usage patterns;

• For other internal, statistical, and research purposes;

• To improve our data security and fraud prevention capabilities;

• To investigate violations and enforce our terms and policies and to comply with applicable laws, regulations, or governmental orders;

• To send updates, news, promotional materials, and other information related to our services. For promotional emails, you can choose whether to continue receiving them by clicking the unsubscribe link in these emails.

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To Whom Do We Disclose This Data?

We may share your data with our service providers to operate our services (e.g., data storage via third-party hosting services, providing technical support, etc.).

We may also disclose your data under the following circumstances: (i) to investigate, detect, prevent, or take action regarding illegal activities or other misconduct; (ii) to establish or exercise our rights of defense; (iii) to protect our rights, property, or personal safety as well as the safety of our users or the public; (iv) in the event of a change of control at our company or one of our affiliated companies (via merger, acquisition, or purchase of (essentially) all assets, etc.); (v) to collect, store, and/or manage your data through authorized third-party providers (e.g., cloud service providers) as reasonably necessary for business purposes; (vi) to work with third parties to improve your user experience. For the avoidance of doubt, we may transfer, share, or otherwise use non-personal data at our sole discretion.

 

Cookies and Similar Technologies

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytical services (“tracking technologies”). These tracking technologies may allow third parties to automatically collect your data to enhance the navigation experience on our digital assets, optimize their performance, ensure a tailored user experience, and for security and fraud prevention purposes.

To learn more, please read our cookie policy.

Without your consent, we will not share your email address or other personal data with advertising companies or advertising networks.

Where Do We Store the Data?

 

Non-Personal Data

Please note that our companies and trusted partners and service providers are located worldwide. For the purposes described in this privacy policy, we store and process all non-personal data we collect in various jurisdictions.

 

Personal Data

Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and other jurisdictions as required for the proper provision of our services and/or as required by law (as further explained below).

 

How Long Do We Retain the Data?

Please note that we retain the collected data for as long as necessary to provide our services, comply with our legal and contractual obligations towards you, resolve disputes, and enforce our agreements. We may rectify, replenish, or remove incomplete or inaccurate data at any time and at our own discretion.

 

How Do We Protect the Data?

The hosting service for our digital assets provides us with the online platform through which we offer you our services. Your data may be stored through the data storage, databases, and general applications of our hosting provider. They store your data on secure servers behind a firewall and offer secure HTTPS access to most areas of their services.

 

Payments/eCom

All payment options offered by us and our hosting provider for our digital assets comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations as managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.

Despite the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection and security of the data you upload, publish, or otherwise share with us or others.

Therefore, we encourage you to set strong passwords and avoid sharing any confidential information that you believe could cause you substantial or irreparable harm if disclosed. Since email and instant messaging are not recognized as secure communication forms, we ask that you do not share any confidential information through any of these communication channels.

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We use your personal data only for the purposes set forth in the privacy policy and only when we believe that:

• The use of your personal data is necessary to perform or conclude a contract (e.g., to provide you with the services themselves or customer support or technical support);

• The use of your personal data is necessary to comply with applicable legal or regulatory obligations;

• The use of your personal data is necessary to support our legitimate business interests (provided this is done at all times in a manner that is proportionate and respects your privacy rights).

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As an EU resident, you can:

• Request confirmation of whether personal data is being processed that concerns you and access your stored personal data along with certain supplementary information;

• Request to receive personal data you have provided to us in a structured, commonly used, and machine-readable format;

• Request the rectification of your personal data stored with us;

• Request the deletion of your personal data;

• Object to the processing of your personal data by us;

• Request the restriction of the processing of your personal data;

• File a complaint with a supervisory authority.

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Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements. If you have any general questions about the personal data we collect and how we use it, please contact us as detailed below.

In the course of providing the services, we may transfer data cross-border to affiliated entities or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the services, you agree to the transfer of your data outside of the EEA.

 

If you reside in the EEA, your personal data will only be transferred to locations outside the EEA if we believe there is an adequate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have suitable contractual arrangements with our third parties to ensure that appropriate safeguards are in place to minimize the risk of unlawful use, alteration, deletion, loss, or theft of your personal data and that these third parties act at all times in compliance with applicable laws.

 

California Consumer Privacy Act Rights

If you use the services as a California resident, you may be entitled under the California Consumer Privacy Act (“CCPA”) to request access to and deletion of your data.

To assert your right to access and delete your data, please see below how to contact us.

We do not sell the personal data of users for the intents and purposes of the CCPA.

 

Updates or Amendments to the Privacy Policy

We may revise this privacy policy at our sole discretion from time to time, and the latest version will always be posted on the website (see “Last updated” statement). We encourage you to review this privacy policy regularly for any changes. If material changes are made, we will post a notice on our website. Your continued use of the services following the notification of changes on our website constitutes your acknowledgment and consent to the changes to the privacy policy and your agreement to be bound by the terms of such changes.

 

Contact

If you have any general questions about the services or the data we collect about you and how we use it, please contact us at:

 

Name: Stefan Busch
Address: Judith Auer Straße 2a, 10369 Berlin
Email: hi@infrastudio.berlin